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Future Directions

What is the future direction for Local Land Services?

In the past two years, our organisation has undergone audits and reviews across a broad range of areas, including:

  • organisation structure
  • governance arrangements
  • business processes
  • customer service
  • organisation culture
  • stakeholder engagement and communications
  • financial sustainability.

In responding to these audits and reviews, we have identified opportunities for improvement to our organisation and our service delivery and are working towards improving our business to be more sustainable into the future.


Charter Letter from Minister Blair (Dec 2016)

The Charter Letter is a legal instrument that outlines the Government’s expectations of Local Land Services. It will be used as the basis for performance agreements between the Chair of Local Land Services and the 11 regional chairs, in a move that signals a significant level of accountability. It will also guide the day-to-day operations of Local Land Services staff and regions.

The Charter Letter defines a set of strategic priorities linked to the State Strategic Plan and 11 local strategic plans. It includes priorities across:

  • governance
  • communications
  • stakeholder engagement
  • customer focus
  • financial sustainability
  • people
  • systems and operations
  • service delivery.

Read more


NRC audits of Local Land Services

The results of two audits by the Natural Resources Commission (NRC) and the NSW Government’s responses to these audits were published in December 2016. The following documents are available:

These documents show the specific actions Local Land Services will take to improve governance, strategic management, communications, stakeholder engagement and branding.

Other relevant documents that are already available include:


Soil Conservation Service and Wild Dog Destruction Board 

Two steering committees were set up in early 2017 to consider the possible transfer of the Soil Conservation Service and Wild Dog Destruction Board to Local Land Services.

The committees began the consultation process to determine whether the transfers would be viable and to plan the possible transition of staff across to Local Land Services later this year.

On 8 June 2017, Minister Blair announced that the Wild Dog Destruction Board would remain a stand-alone entity, following community consultation.

The proposed transfer of the Soil Conservation Service is still being considered. The transfer would allow for a better alignment of land-related services within the NSW Government, providing an opportunity to improve service delivery and offer a one-stop-shop for customers. There will be no impact on the continuity of services.