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Land managers urged to take part in survey to improve service delivery

Land managers across NSW are being encouraged to take part in a random survey this spring to help Local Land Services improve its customer service levels.

South East Local Land Services General Manager, Derek Larsen said the survey was an important step in developing the local focus for Local Land Services, which is nearing the end of its second year of operation.

"We value feedback from our customers and are actively seeking their input to help improve our service delivery standards," Mr Larsen said.

"Independent contractors will be conducting the survey over three weeks from the end of October.

"They will be talking to both public and private landholders throughout the south east region and asking them how we are going and what we can do better.

"The responses will form an evidence base to help us improve and adapt the delivery of our services, in keeping with our strategic direction.

"This is our customers' best chance to tell us what they value about the services we deliver and how satisfied they are.  This will help us to determine how we will operate in the future to best meet their needs."

The survey will take 10 to 15 minutes to complete and will target 2,300 randomly-selected land managers across NSW.

Customers who aren't contacted to take part in the survey can still provide their input.  We value and welcome customer feedback at any time.

Comments can be provided to my.feedback@lls.nsw.gov.au or via www.southeast.lls.nsw.gov.au at any time.

ENDS

Media contact:

Debra Thompson
Senior Land Services Officer (Communications)
South East Local Land Services
Telephone: 0408 969 230
Email: Debra.Thompson@lls.nsw.gov.au